Contact Us
Our friendly support team is available 24/7 to help you with any questions or concerns. Get instant help through live chat or reach out via email.
Live Chat
Get instant help from our support agents
Response Time: Instant
Availability: 24/7
Languages: English, German, Finnish
Email Support
Send us a detailed message and we'll respond quickly
Email: support@luckygreencasinoaus.com
Response Time: Within 2 hours
Availability: 24/7
Phone Support
Speak directly with our support team
Phone: +61-1288-332-839
Hours: 9 AM - 11 PM CET
Languages: English, German
Send Us a Message
Have a specific question or need detailed assistance? Fill out the form below and our support team will get back to you within 2 hours.
Quick Help Categories
Account Management
- Registration help
- Password reset
- Account verification
- Profile updates
Deposits & Withdrawals
- Payment methods
- Transaction issues
- Processing times
- Fees & limits
Games & Technical
- Game not loading
- Browser issues
- Mobile problems
- Connection errors
Bonuses & Promotions
- Bonus terms
- Wagering requirements
- Free spins issues
- Promotion codes
Frequently Asked Questions
How do I verify my account?
Account verification requires a valid ID, proof of address, and payment method verification. Upload documents in your account settings.
How long do withdrawals take?
E-wallets: up to 24 hours, Credit cards: 1-3 days, Bank transfers: 3-5 days after account verification.
What are the wagering requirements?
Most bonuses have a 35x wagering requirement. Check specific bonus terms for exact requirements.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in your account settings under Responsible Gaming.
Are games fair and random?
All our games use certified Random Number Generators (RNG) and are regularly audited by independent testing agencies.
What if I forgot my password?
Click "Forgot Password" on the login page and follow the instructions sent to your registered email address.
Getting the Fastest Answer from Australia
What's the quickest way to reach you if I'm in Australia?
Live chat is your best bet whatever the hour — our team works round the clock, so you're not stuck waiting for a call centre timed to a different part of the world to open up.
What should I have ready before I start a chat?
Your registered email address and, for a payment question, the transaction reference from your banking app. Having that on hand usually means your issue is sorted in one message instead of three.
Can support help with bank transfer or e-wallet deposit questions?
Yes — banking queries are one of the most common reasons players reach out, so the team is well-drilled on processing times and can flag if a delay is on our end or your bank's.