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Common Questions
Find answers to frequently asked questions about accounts, games, and payments
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📚 Support Categories
Account Support
Payment Support
Game Support
Technical Support
Security & Safety
❓ Frequently Asked Questions
Account & Registration
How do I create an account?
Click the "Sign Up" button, fill in your personal details, verify your email address, and complete the verification process. You must be 18+ to register.
I forgot my password. How can I reset it?
Click "Forgot Password" on the login page, enter your email address, and follow the instructions in the reset email we send you.
Why do I need to verify my account?
Account verification is required by law to prevent fraud, money laundering, and underage gambling. It also protects your account and ensures secure withdrawals.
Deposits & Withdrawals
How do I make a deposit?
Log in to your account, go to the cashier section, choose your preferred payment method, enter the amount, and follow the instructions. Deposits are usually instant.
How long do withdrawals take?
Most withdrawals are processed within 24-48 hours. E-wallets are fastest (24 hours), while bank transfers may take 3-5 business days.
Are there any fees for deposits or withdrawals?
We don't charge fees for deposits or withdrawals. However, your bank or payment provider may charge their own fees.
Bonuses & Promotions
How do I claim the welcome bonus?
Register an account and make your first deposit. The $400 bonus and 40 free spins will be automatically credited to your account.
What are wagering requirements?
Wagering requirements mean you must bet the bonus amount a certain number of times (35x for welcome bonus) before you can withdraw winnings from it.
Can I withdraw my bonus immediately?
No, all bonuses have wagering requirements that must be completed first. This prevents bonus abuse and ensures fair play.
Games & Technical
Why won't a game load?
Try refreshing your browser, clearing cache/cookies, updating your browser, or switching to a different browser. Contact support if the problem persists.
Can I play games on my mobile device?
Yes! Our website is fully optimized for mobile devices. All games work on smartphones and tablets through your mobile browser.
Are the games fair and random?
Yes, all our games use certified Random Number Generators (RNG) and are regularly audited by independent testing agencies to ensure fairness.
🔧 Self-Help Tools
Account Overview
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Account Settings
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Responsible Gaming Tools
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Gaming Tools